Contact information
Customer Support
Verdelume is committed to providing professional and responsive support throughout your shopping experience.
Please contact us for assistance with:
- Product information;
- Jade bangle sizing;
- Order confirmation;
- Address corrections;
- Shipping and tracking;
- Delivery concerns;
- Returns and refunds;
- Damaged or incorrect products;
- Website or payment issues;
- General business inquiries.
Business Details
Business Name: Verdelume
Website: verdelume.store
Year Established: 2023
Registered Contact Address
Verdelume
4708 Brentlawn Dr
Burnaby, British Columbia V5C 3V5
Canada
Please contact customer support before returning any product. The address above should not be used as a return destination unless our team provides written authorization and return instructions.
Email Support
Email: support@verdelume.store
Email is the recommended contact method for questions relating to orders, returns, shipping, and product concerns.
When contacting us about an existing order, please include:
- Full name;
- Order number;
- Email address used at checkout;
- Clear description of the inquiry;
- Relevant photographs or videos, where applicable.
Telephone Support
Phone: +1 604 298-9864
Telephone availability may vary depending on business hours, holidays, and support volume. When immediate telephone assistance is unavailable, please send an email and our team will respond as soon as reasonably possible.
Response Times
We aim to respond to customer inquiries within 1–2 business days.
Response times may be longer during weekends, public holidays, promotional periods, or unusually high support volume.
Sending multiple messages concerning the same inquiry may not accelerate the response and may make it more difficult to track the request.
Order Support
For order-related inquiries, customers should contact us using the same email address used at checkout whenever possible.
For security reasons, we may ask customers to verify order details before discussing account information, making address changes, or processing a return.
Product and Sizing Support
Because jade bangles are rigid, customers should review the measurements shown on the product page before ordering.
Our team may provide general sizing guidance, but fit cannot be guaranteed because hand shape, knuckle width, wrist dimensions, and personal comfort preferences differ.
Returns
Do not mail a return without authorization.
To begin a return, contact support@verdelume.store and follow the instructions provided by our support team.
Unauthorized returns may not be properly identified or processed.
Complaints
We take customer concerns seriously.
To submit a complaint, please include:
- A clear description of the issue;
- The resolution you are requesting;
- Supporting evidence;
- Your order number, when applicable.
We will review the complaint fairly and respond in accordance with our policies and applicable law.
Privacy Requests
Questions or requests concerning personal information may be sent to:
Please use the subject line:
Privacy Request – Verdelume
We may need to verify your identity before providing access to, correcting, or deleting personal information.
Business and Legal Correspondence
Business proposals, intellectual property notices, and legal correspondence may be sent to:
Verdelume
4708 Brentlawn Dr
Burnaby, BC V5C 3V5
Canada
Email: support@verdelume.store
Contact Accuracy
Customers are responsible for providing accurate contact details when placing an order.
Verdelume is not responsible for missed communications caused by an incorrect email address, telephone number, or shipping address supplied by the customer.