Refund policy

1. Overview

Thank you for shopping with Verdelume. We want you to feel confident when purchasing from our store. This Return and Refund Policy explains the conditions under which products purchased through verdelume.store may be returned, exchanged, replaced, or refunded.

Verdelume offers eligible customers a 30-day free return and refund period, subject to the terms described below.

By placing an order through our website, you acknowledge that you have reviewed and accepted this policy.

2. Return Period

You may request a return within 30 calendar days from the date your order is marked as delivered.

To qualify for a return, your request must be submitted before the end of the 30-day return period. Requests received after this period may not be approved unless required by applicable consumer protection law.

3. Return Eligibility

To be eligible for a return, the product must:

Be in the same general condition in which it was received;
Be unworn, unused, and free from damage caused after delivery;
Include any original packaging, protective materials, accessories, certificates, or inserts supplied with the order;
Be accompanied by valid proof of purchase;
Be returned in accordance with the return instructions provided by our customer support team.

We understand that customers may need to carefully inspect or try on a bangle to assess its appearance and fit. However, products showing signs of prolonged wear, scratches, impact damage, unauthorized modification, improper storage, or misuse may not qualify for a return.

4. How to Request a Return

To begin a return, please contact:

Email: support@verdelume.store
Phone: +1 604 298-9864

Please include:

Your full name;
Order number;
Email address used when placing the order;
Name of the product you wish to return;
Reason for the return;
Clear photographs of the item and packaging, when requested.

Do not send a product back without receiving return authorization and instructions from Verdelume. Products returned to an unauthorized address may be delayed, rejected, or lost.

5. Free Return Shipping

Approved returns submitted within the 30-day return period qualify for free return shipping.

When applicable, Verdelume will provide a prepaid return label or another approved return method. The return method may vary depending on the customer’s country, location, and available carrier services.

Customers must use the return instructions supplied by Verdelume. We cannot guarantee reimbursement for shipping costs paid independently without prior written approval.

6. Incorrect, Damaged, or Defective Products

Please inspect your order promptly after delivery.

The item arrived damaged;
The product is materially defective;
You received the wrong item;
An item is missing from your shipment;
The package arrived with significant visible damage.

Please provide photographs or videos clearly showing the issue, the packaging, and the shipping label. This information allows us to investigate and resolve the matter efficiently.

When a claim is approved, Verdelume may offer, depending on the circumstances:

A replacement;
A refund;
A store credit;
Another appropriate resolution agreed upon with the customer.

Nothing in this section limits any mandatory rights available under applicable consumer protection law.

7. Natural Variations in Jade and Stone Products

Natural jadeite and stone products may contain variations in:

Colour;
Tone;
Translucency;
Texture;
Pattern;
Mineral inclusions;
Internal lines or natural formations.

These natural characteristics may differ from one product to another and are not automatically considered defects.

Product colours may also appear slightly different due to photography, lighting conditions, screen settings, or individual device displays.

A return may still be requested within the standard 30-day return period, but natural variations alone do not necessarily indicate that a product is damaged or defective.

8. Sizing and Fit

Customers are responsible for reviewing the listed product dimensions and sizing guidance before completing a purchase.

Jade bangles are rigid and do not stretch or adjust like chain bracelets. For this reason, hand and wrist measurements should be checked carefully before selecting a size.

Eligible sizing returns are accepted within the 30-day return period, provided the product remains in returnable condition.

Replacement availability is not guaranteed and depends on current inventory.

9. Non-Returnable Items

The following products may not qualify for return unless they arrived damaged, defective, incorrect, or applicable law provides otherwise:

Gift cards;
Products marked as final sale;
Custom-made or personalized items;
Products modified at the customer’s request;
Items damaged through misuse or improper handling;
Items returned without authorization;
Items showing significant wear or alteration;
Products returned after the applicable return period.

Any final-sale restriction will be clearly disclosed on the relevant product page before purchase.

10. Exchanges

We may offer an exchange for another size, colour, or product when inventory is available.

The fastest method may be to return the original product for a refund and place a new order separately. Our customer support team will explain the available options after reviewing your request.

11. Return Inspection

Returned products are inspected after arrival.

If the return is approved, the refund will be issued according to this policy. If the product does not meet the return requirements, we will contact you with additional information.

We reserve the right to reject returns involving fraud, return abuse, product substitution, deliberate damage, or other misuse of this policy.

12. Refund Processing

Approved refunds will generally be issued to the original payment method.

Please allow up to 5–10 business days after refund approval for the funds to appear in your account. Actual processing times depend on the payment provider, bank, card issuer, or financial institution.

Verdelume does not control processing delays imposed by third-party payment providers.

13. Order Cancellations

To request cancellation, contact us as soon as possible.

We will attempt to cancel the order before it is processed or shipped. Cancellation cannot be guaranteed once fulfilment has begun.

If an order has already shipped, the customer may request a return after delivery under this policy.

14. Refunds for Undelivered Orders

Please contact us if tracking shows that your package has not been delivered within a reasonable period after the estimated delivery window.

We may conduct an investigation with the shipping carrier before approving a refund or replacement. Customers may be asked to confirm their shipping address and provide other information necessary for the investigation.

A refund may not be available when delivery failure results from: