Terms of service
1. Overview
This website is operated by Verdelume. Throughout these Terms of Service, the terms “Verdelume,” “we,” “us,” and “our” refer to Verdelume.
These Terms govern your access to and use of verdelume.store, including all content, features, products, services, and transactions made available through the website.
By accessing our website, placing an order, creating an account, or using our services, you agree to be bound by these Terms of Service and all policies incorporated by reference.
Please do not use the website or place an order if you do not agree with these Terms.
2. Eligibility
You must be at least the age of majority in your jurisdiction to make a purchase through our website, or you must have the permission and supervision of a parent or legal guardian.
By placing an order, you confirm that:
- The information you provide is accurate and complete;
- You are legally authorized to use the selected payment method;
- Your purchase is for lawful purposes;
- You will comply with all applicable laws and regulations.
3. Online Store Terms
You may not use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
You must not:
- Attempt to interfere with the operation or security of the website;
- Upload malicious code, viruses, or harmful software;
- Use automated systems to scrape or copy website content without authorization;
- Misrepresent your identity or payment information;
- Place fraudulent orders;
- Infringe intellectual property or privacy rights;
- Resell products in a misleading or unauthorized manner;
- Use our services in violation of applicable law.
We reserve the right to suspend or terminate access where misuse is reasonably suspected.
4. Product Information
We make reasonable efforts to present product descriptions, measurements, photographs, colours, materials, and availability accurately.
However:
- Screen settings may affect the appearance of colours;
- Natural jadeite may vary in colour, texture, pattern, translucency, and mineral formation;
- Product dimensions may contain minor measurement tolerances;
- Packaging may occasionally differ from promotional images;
- Product information may be corrected or updated without prior notice.
Natural variation is part of the character of stone and jade products and does not necessarily constitute a defect.
5. Jade and Gemstone Representations
Product descriptions are based on information available to Verdelume at the time of listing.
Unless a product page expressly includes a certificate issued by a named independent laboratory, customers should not assume that third-party laboratory certification is included.
References to traditional meanings, symbolism, wellness, energy, harmony, fortune, protection, or similar concepts are provided for cultural, historical, or decorative context only. They are not medical, scientific, therapeutic, financial, or professional claims.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition.
6. Product Sizing
Customers are responsible for reviewing sizing information before ordering.
Rigid bangles must generally pass over the widest part of the hand. Wrist circumference alone may not determine the correct bangle size.
Sizing assistance provided by customer service is general guidance and does not guarantee fit because individual hand shape and personal comfort preferences vary.
Eligible sizing returns remain subject to our Return and Refund Policy.
7. Prices and Currency
Prices are displayed in the currency selected or presented on the website.
Unless otherwise stated:
- Product prices may change without notice;
- Discounts may be modified, suspended, or discontinued;
- Taxes, customs duties, import charges, or brokerage fees may apply depending on the destination;
- Currency conversion may be performed by the customer’s bank or payment provider;
- The final amount charged may vary due to exchange rates or payment-provider fees.
We reserve the right to correct pricing errors before or after an order is submitted.
If a material pricing error affects an order, we may cancel the order and issue a full refund.
8. Orders and Acceptance
Submitting an order does not guarantee acceptance.
An order is accepted when we send an order confirmation and begin processing the purchase, subject to payment verification and inventory availability.
We may refuse, limit, or cancel an order for legitimate reasons, including:
- Product unavailability;
- Incorrect pricing;
- Suspected fraud;
- Payment authorization failure;
- Shipping restrictions;
- Incorrect customer information;
- Unusual purchasing activity;
- Violation of these Terms.
If payment has already been collected for a cancelled order, the applicable amount will be refunded.
9. Billing and Account Information
You agree to provide current, complete, and accurate billing, shipping, contact, and payment information.
You are responsible for:
- Maintaining the confidentiality of account credentials;
- Restricting unauthorized access to your account;
- Reviewing order information before submitting payment;
- Updating your information when it changes;
- Notifying us promptly of unauthorized account activity.
Verdelume is not responsible for losses caused by inaccurate information supplied by the customer, except where required by law.
10. Payment
Payments may be processed by third-party payment service providers.
By submitting payment information, you authorize the applicable provider to charge the total amount shown at checkout.
We do not guarantee that every payment method will be available in every country. Payment methods may be added, removed, or modified without notice.
11. Promotions and Discount Codes
Promotional offers are subject to their stated terms.
Unless expressly permitted:
- Discount codes cannot be combined;
- Promotions cannot be applied retroactively;
- Promotions have no cash value;
- Discounts may exclude certain products;
- Offers may expire or end without notice;
- Misuse of promotional offers may result in cancellation.
We reserve the right to correct or cancel promotions affected by errors, abuse, or technical problems.
12. Shipping and Delivery
Shipping is governed by our Shipping Policy.
Estimated delivery periods are not guaranteed delivery dates. Delays may result from carrier operations, customs processing, weather, public holidays, remote destinations, or other events outside our reasonable control.
Risk and responsibility for the package will be handled according to applicable law and the terms of the selected carrier.
13. Returns and Refunds
Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy.
Nothing in these Terms excludes any non-waivable consumer rights available under applicable law.
14. Intellectual Property
All content available through verdelume.store—including branding, logos, photographs, product descriptions, graphics, layouts, text, video, and design elements—is owned by or licensed to Verdelume and is protected by applicable intellectual property laws.
You may use the website for personal, non-commercial shopping purposes.
You may not, without written permission:
- Reproduce website content;
- Republish product photographs;
- Copy substantial portions of product descriptions;
- Modify or distribute our branding;
- Use our trademarks;
- Create derivative commercial materials;
- Misrepresent an affiliation with Verdelume.
15. Third-Party Services and Links
Our website may use or link to third-party platforms, payment processors, shipping providers, applications, or websites.
We are not responsible for the independent practices, availability, content, security, or policies of third parties.
Your use of third-party services may be governed by separate terms and privacy policies.
16. Reviews and Customer Content
When you submit a review, photograph, comment, testimonial, or other content, you confirm that:
- You own the content or have permission to submit it;
- The content is truthful and based on your genuine experience;
- It does not violate another person’s rights;
- It is not unlawful, defamatory, deceptive, threatening, or harmful;
- It does not contain malicious code or unauthorized advertising.
You grant Verdelume a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, format, and display submitted content for store operations and marketing, subject to applicable privacy law.
We may remove content that violates these Terms.
17. Marketing Communications
Where permitted by law and with any consent required, we may send promotional emails or other commercial electronic messages.
Marketing messages will include an unsubscribe method. Transactional messages concerning orders, shipping, security, or customer service may still be sent when necessary.
18. Prohibited Conduct
You must not use the website to:
- Commit fraud or deception;
- Harass or threaten another person;
- Infringe intellectual property rights;
- Collect personal information without authorization;
- Introduce harmful software;
- Circumvent website security;
- Submit false reviews;
- Manipulate promotions;
- Interfere with payment processing;
- Conduct unauthorized resale or commercial extraction.
19. Disclaimer of Warranties
To the maximum extent permitted by law, the website and its content are provided on an “as available” basis.
We do not guarantee that:
- Website access will always be uninterrupted;
- Every error will be immediately corrected;
- Every product will remain continuously available;
- Delivery estimates will always be met;
- Website content will meet every individual expectation.
This section does not exclude warranties, guarantees, or rights that cannot lawfully be excluded.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Verdelume will not be liable for indirect, incidental, special, punitive, or consequential loss arising from use of the website or products.
Where liability cannot be excluded, our liability will be limited only to the extent permitted by law.
Nothing in these Terms limits liability for fraud, intentional misconduct, or any liability that cannot legally be restricted.
21. Indemnification
To the extent permitted by law, you agree to indemnify Verdelume from claims, liabilities, losses, and reasonable costs resulting from:
- Your unlawful use of the website;
- Your violation of these Terms;
- Your infringement of another party’s rights;
- Fraudulent information submitted by you.
22. Force Majeure
Verdelume will not be responsible for failure or delay caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, labour disputes, carrier disruptions, customs delays, public health emergencies, power failures, or telecommunications outages.
23. Governing Law
These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, without limiting any mandatory consumer rights available in the customer’s jurisdiction.
Any dispute will be addressed by a court or authority having lawful jurisdiction.
24. Severability
If any provision is held invalid or unenforceable, the remaining provisions will continue in effect.
The invalid provision will be interpreted or modified only to the minimum extent necessary to make it enforceable where legally permitted.
25. No Waiver
Failure to enforce any provision does not waive our right to enforce that provision later.
26. Entire Agreement
These Terms, together with our published policies and order-specific disclosures, constitute the agreement between the customer and Verdelume concerning use of the website and purchase of products.
27. Changes to These Terms
We may update these Terms to reflect operational, legal, regulatory, or business changes.
The updated version becomes effective when posted, unless another date is stated. Changes will not retroactively reduce rights already acquired under a completed purchase where prohibited by law.
28. Contact Information
Verdelume
4708 Brentlawn Dr
Burnaby, BC V5C 3V5
Canada
Email: support@verdelume.store
Phone: +1 604 298-9864
Website: verdelume.store