Shipping policy
1. Overview
Verdelume provides free worldwide shipping on eligible orders placed through verdelume.store.
This Shipping Policy explains order processing, delivery estimates, tracking, customs responsibilities, address requirements, and procedures for delayed, lost, or damaged packages.
2. Shipping Cost
Standard shipping is provided free of charge to destinations worldwide, subject to carrier availability and applicable shipping restrictions.
Free shipping refers to the shipping fee charged by Verdelume. Customers may still be responsible for customs duties, import taxes, value-added taxes, brokerage fees, or government charges imposed by the destination country.
3. Order Processing
Orders are reviewed and prepared after payment is successfully authorized.
Processing may include:
- Payment verification;
- Product inspection;
- Packaging;
- Address verification;
- Carrier assignment;
- Export preparation where applicable.
Orders are generally processed during business days, excluding weekends and public holidays.
During high-volume periods, promotional events, or holidays, processing may require additional time.
4. Estimated Delivery Time
Our estimated delivery time is:
7–10 business days
This is an estimate rather than a guaranteed delivery date.
Business days generally exclude weekends and public holidays. Delivery times may vary according to:
- Destination country;
- Customer location;
- Carrier capacity;
- Customs processing;
- Local postal operations;
- Weather conditions;
- Public holidays;
- Remote-area service;
- Security or transportation disruptions.
5. International Shipping
We ship internationally where carrier services and local regulations permit.
Some destinations may be temporarily unavailable due to sanctions, carrier limitations, service interruptions, customs restrictions, or legal requirements.
We reserve the right to cancel and refund an order when delivery to the selected destination is unavailable or legally restricted.
6. Customs Duties and Import Taxes
International orders may be subject to:
- Customs duties;
- Import taxes;
- Value-added taxes;
- Brokerage charges;
- Handling fees;
- Other local government assessments.
Unless the checkout page expressly states that these charges are included, they are the responsibility of the recipient.
Verdelume does not control the amount, assessment, or collection of these charges. Customers should consult the relevant customs authority for local information.
Refusal to pay import charges may result in the package being returned, held, abandoned, or destroyed. Any refund in such circumstances may be reduced by costs that Verdelume cannot recover, where permitted by law.
7. Shipping Address
Customers must provide a complete and accurate shipping address.
Before submitting an order, please verify:
- Recipient’s full name;
- Street address;
- Apartment or unit number;
- City;
- Province, state, or region;
- Postal or ZIP code;
- Country;
- Telephone number.
Verdelume is not responsible for delays or delivery failures caused by incorrect or incomplete information supplied by the customer.
8. Address Changes
Contact us immediately if you need to correct your shipping address.
We will try to update the address before fulfilment, but changes cannot be guaranteed after processing or shipment has begun.
Once a carrier has accepted a package, address changes may be unavailable or may incur additional fees.
9. Order Tracking
When tracking is available, customers will receive tracking details by email after shipment.
Tracking information may require several business days to update after a label is created.
Temporary gaps in tracking do not necessarily mean that a package has been lost. International shipments may not display updates during customs processing or transfer between carriers.
10. Multiple Shipments
Products in the same order may occasionally be shipped separately.
When this occurs:
- The customer may receive multiple packages;
- Tracking details may be issued separately;
- Packages may arrive on different days;
- No additional standard shipping charge will be imposed.
11. Delivery Confirmation
A shipment may be considered delivered when the carrier’s tracking system confirms delivery to:
- The shipping address;
- A mailbox;
- A parcel locker;
- A reception desk;
- A building manager;
- An authorized person;
- Another location designated by the carrier.
If tracking shows delivery but you cannot locate the package, please:
- Check the mailbox, lobby, reception area, parcel locker, and surrounding property;
- Ask household members, neighbours, or building staff;
- Contact the carrier;
- Contact Verdelume if the package remains missing.
12. Delayed Shipments
Delivery estimates may be affected by circumstances outside our reasonable control.
If your package has not arrived after the estimated delivery period, contact us at support@verdelume.store with your order number.
We will review the tracking information and, where appropriate, open an inquiry with the carrier.
An active carrier investigation may need to be completed before a replacement or refund is approved.
13. Lost Packages
A package may be treated as lost when the carrier confirms the loss or when no delivery occurs within a reasonable period following an investigation.
Depending on the circumstances, Verdelume may provide:
- A replacement;
- A refund;
- Another mutually agreed resolution.
Claims may be denied when the package was delivered to the address provided or where the loss resulted from incorrect customer information, unauthorized redirection, refusal of delivery, or failure to collect the package.
14. Damaged Packages
If a package arrives damaged, please contact us promptly and provide:
- Order number;
- Photographs of the outer package;
- Photographs of the shipping label;
- Photographs or video of the product;
- A description of the damage.
Please retain all packaging until the claim has been resolved, as the carrier may require inspection.
15. Returned-to-Sender Packages
Packages may be returned to us because of:
- An incorrect address;
- An incomplete address;
- Failed delivery attempts;
- Failure to collect the package;
- Refusal of delivery;
- Unpaid customs charges;
- Import restrictions.
We will contact the customer after receiving or confirming the return.
Reshipment, refund eligibility, and any applicable deductions will be assessed according to the circumstances and applicable law.
16. Orders Marked Delivered but Not Received
Carrier delivery scans are important evidence but will be reviewed together with other available information.
Verdelume may ask the customer to:
- Confirm the delivery address;
- Contact the carrier;
- Check with neighbours or building staff;
- Complete a missing-package declaration;
- Provide information required for the carrier investigation.
17. Shipping Restrictions
We do not knowingly ship products to destinations where shipment is prohibited by law.
The customer is responsible for ensuring that the ordered product may be lawfully imported into the destination country.
18. Force Majeure
Verdelume is not responsible for shipping delays caused by events beyond our reasonable control, including severe weather, natural disasters, customs disruptions, strikes, conflict, public emergencies, transportation failures, or government actions.
We will nevertheless make reasonable efforts to assist affected customers.
19. Contact Us
For shipping assistance, contact:
Verdelume
4708 Brentlawn Dr
Burnaby, BC V5C 3V5
Canada
Email: support@verdelume.store
Phone: +1 604 298-9864
Website: verdelume.store